PRIVACY POLICY

ScaleSmart

Last Updated: 18 September 2025

1. Introduction

ScaleSmart respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how ScaleSmart collects, uses, stores, and protects personal information when you visit our website or use our services.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect personal information including but not limited to:

• Name

• Email address

• Phone number

• Business name

• Website URL

• Marketing data

• CRM or platform data

• Communication history

Information may be collected when you:

• Request a marketing audit

• Submit a form

• Book a consultation

• Communicate with us

• Subscribe to communications

• Use our website or services

3. How We Use Your Information

We may use collected information to:

• Deliver marketing audits and consulting services

• Communicate with you about services

• Provide marketing insights and recommendations

• Improve our services

• Send marketing communications

• Provide customer support

• Maintain internal records

• Comply with legal obligations

4. Marketing Communications

By submitting your information through our website, you may receive communications from ScaleSmart including:

• Email communications

• SMS messages

• Marketing updates

• Service notifications

You may opt out of marketing communications at any time.

Email communications include an unsubscribe link.

SMS communications may be stopped by replying STOP.

5. SMS Messaging Policy

If you provide your phone number and consent to receive messages, ScaleSmart may send SMS communications related to:

• marketing insights

• service notifications

• appointment reminders

• business communications

Message frequency may vary.

Standard message and data rates may apply depending on your mobile carrier.

You may opt out at any time by replying STOP.

For help reply HELP.

6. Cookies and Tracking

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may be used to:

• understand website traffic

• track marketing performance

• improve user experience

• analyze website behaviour

You can control cookie preferences through your browser settings.

7. Third-Party Services

ScaleSmart may use third-party services including:

• CRM platforms

• marketing automation tools

• analytics tools

• payment processors

• communication platforms

These services may process information necessary to deliver services.

ScaleSmart is not responsible for the privacy practices of third-party platforms.

8. Data Security

ScaleSmart takes reasonable steps to protect personal information from unauthorized access, misuse, or disclosure.

However, no method of data transmission or storage is completely secure.

9. Data Retention

We retain personal information only for as long as necessary to:

• deliver services

• maintain records

• comply with legal obligations

• resolve disputes

10. Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

• request access to personal information

• request correction of inaccurate information

Requests can be made by contacting us.

11. External Links

Our website may contain links to external websites.

ScaleSmart is not responsible for the privacy practices of external websites.

12. Changes to this Policy

ScaleSmart may update this Privacy Policy from time to time.

Updates will be posted on this page.

13. Contact Information

For privacy related questions or requests, please contact:

ScaleSmart

Email: [email protected]

Website: https://www.scalesmart.co.nz